Frequently Asked Questions
 
Welcome to Nuverb's Frequently Asked Questions page. We make every attempt to address your most common questions. However, if you have a specific question that isn't answered below, be sure to send it to us.
 
Donarius Features:
  1. Does Donarius® comply with the new I.R.S. requirements for 2007?
  2. Can Donarius® print quarterly statements?
  3. How many donors can Donarius® handle?
  4. Can I use Donarius® on several computers?
  5. Can data be transferred between Donarius® and other programs?
 
Using Donarius:
  1. How do I print quarterly statements with Donarius®?
  2. What is the difference between a tax receipt and a quarterly statement?
  3. How do I convert a demo version to an activated version?
  4. How do I enter more than one donation for someone on the same date?
  5. Do all donors need an envelope number?
  6. How do I change a donor's envelope number?
  7. How do I delete a donation?
  8. How do I move Donarius® to another computer?
  9. When I am entering donations, how do I go to another donor? (i.e. How do I find a donor?)
  10. How do I change the order of the categories when entering donations?
  11. How do I prevent a teller/counter from knowing which envelope # belongs to each person?
  12. How do I change the order of the categories on reports?
  13. What do I do if I forget my password?
  14. How do I import from my online contribution provider?
  15. How do I uninstall Donarius® from my computer?
 
Service and Support:
  1. What kind of support do you provide?
  2. Do I need to pay a yearly fee to use your software?
  3. How much do upgrades cost?
  4. How long have you been in business?
  5. Who uses Donarius®?
  6. Why are your prices lower than your competitors?
  7. How are you able to offer free software changes?
 
Donarius Features:
  1. Does Donarius® comply with the new I.R.S. requirements for 2007?

    Yes, Donarius® will print a tax receipt that includes the church or charity name and an itemized list of all contributions including the date an amount of each. A brief summary of the new I.R.S. recordkeeping requirements for cash contributions is here.

  2. Can Donarius® print quarterly statements?

    Yes, Donarius® will print a quarterly statement for each donor, showing the total they have given so far and a summary of how their donations were used. There are two types of summaries:
    a) a chart of donations by quarter and category
    b) a list of donations in the last quarter and a
        chart of donations by quarter and category
        for the previous quarters.

  3. How many donors can Donarius® handle?

    Donarius® will work with up to 100,000 donors but our largest customer has about 92,000.

  4. Can I use Donarius® on several computers?

    Yes, there are actually three ways to do this:
    1. Install Donarius® on the computers by selecting Single User on the installer. To transfer data from one computer to the other, do a backup on one, bring the backup CD or memory stick to the other computer and restore the data.
    2. Install it to run on a local network. One computer will be a server (with the data) and the other computers will access the data on the server. On the other computers, select Client on the installer.
    3. Share the data over the Internet using Dropbox. All computers that need to use Donarius® will be accessing the same data which will be synchronized by Dropbox.
      Instead of Dropbox, you can also use: Google Drive, OneDrive, Sync, Good Sync, Spider Oak or Team Drive.
    There is no extra charge to install Donarius® on several computers.

  5. Can data be transferred between Donarius® and other programs?

    Data can be transferred between Donarius® and other programs such as database and spreadsheet programs. (for example: Microsoft Access and Excel). Donarius® will import and export data in delimited text files.

 
Using Donarius:
  1. How do I print quarterly statements with Donarius®?

    Click on the Reports icon and choose Donations by Date..., give a date range of Jan 1 to the end of the previous quarter, click on One donor per page, click on Quarterly then click OK. Press the Page Down key on the keyboard to see each donor. To print them click on [Print] in the menu bar.

  2. What is the difference between a tax receipt and a quarterly statement?

    A tax receipt is to be used when filing an income tax return. It will have the total donated for the year. (For one-time donations it will have the amount given during a date range.) There are safeguards within Donarius to prevent a tax receipt from being printed for amounts that were included in a previous tax receipt. This means Donarius will not print a tax receipt if it thinks the person already got one.

    A quarterly statement is just a report about what each person gave during each quarter of the year. This can be done at any time. This is what you should give each person during the first three quarters. Then at the end of the year print a tax receipt for each person.

  3. How do I convert a demo version to an activated version?

    Purchase an activation code by placing an order on this website or calling 1-479-INFO to pay with a credit card or printing the order form found here and mailing a check.

  4. How do I enter more than one donation for someone on the same date?

    Suppose you received two checks, one for $100 and another for $50. You would enter one of them, say the $100 check, with the check number. To add the second one, you would display the first donation, then press F8 or click [Add] in the menu bar or choose Find/Add Another Donation from the Action menu, Then you would enter the $50 check, with its check number. If the second donation was in cash instead of a check, you would choose Cash (Bills).

  5. Do all donors need an envelope number?

    No, give an envelope number only to those donors who actually use envelopes. Set the envelope number to zero if a donor does not use a church envelope. Some donor types usually use envelopes and those donors may be given one. If a donor was inadvertently given an envelope number, then change the envelope number to zero.

  6. How do I change a donor's envelope number?

    Suppose you want to change the donor who uses envelope number 45 so that they use envelope number 32. First find out if anyone is using envelope number 32. If yes, then change their envelope number to zero. Then go to the donor who uses envelope number 45 and change it to 32.

  7. How do I delete a donation?

    To delete a donation, click on the $$$ icon. Change the date to the date of the donation you want to delete and press TAB on the keyboard. Change the donor number or envelope number to the number of the donor you are looking for and press TAB. Change the amounts to zero and click [Done (F10)] in the menu bar or press F10.

  8. How do I move Donarius® to another computer?

    1. Make a backup of your data.
    2. Install Donarius® on the other computer using your program CD.
    3. If you downloaded Donarius® then copy the file: DONSETUP.EXE to a CD or USB drive and run it on the other computer.
    4. If you downloaded an update then copy the file: DONUPDATE.EXE or DONUPGRADE.EXE to a CD or USB drive and run it.
    5. Start up Donarius®.
    6. You will then be asked to give information about your church or charitable organization. You need to enter the name only. (You may see messages asking you to enter donors or donations or a message that you have a demo or expired version - ignore these.)
    7. Restore the data from your backup CD, memory stick or disk.


  9. When I am entering donations, how do I go to another donor? (i.e. How do I find a donor?)

    To go to a donor with a certain envelope number, change the envelope number then press the Tab or Enter key on the keyboard.

    To go to a donor when you know only their name, change the donor number (or the envelope number) to the first three letters of the surname then press the Tab or Enter key. If there are several people with a similar last name, you can enter the first three letters of the last name followed by the first letter of their first name. When many people match what you have entered, you will see a list. Pick the correct person from the list.

  10. How do I change the order of the categories when entering donations?

    Move the cursor off the "Date" box then click on any category name. A list will pop up - choose the category to appear there.

  11. How do I prevent a teller/counter from knowing which envelope # belongs to each person?

    You need to change the settings for teller/counters. How you get to the correct window depends on which version you have. If you have version 4.273 or later go to the Setup menu and choose Users. Click Next until you find the user you need to change. If there are no users then first enter the name and password of the administrator. Then click on New... and enter the teller's name and password.

    If you have an older version, go to the Setup menu and choose Preferences. Type two passwords, one for full access and one for limited access (ie. teller). Then change the settings for tellers near the bottom right.

    You will see a box that says: May know who an env# belongs to. Remove the checkmark if any and click OK. When you want someone to enter donations but not be able to see the name that corresponds with an envelope number give them only the teller password. Then when they sign in and enter donations they will only see an envelope number. For anyone who does not have an envelope number but gives using a cheque, their donation will be entered by name.

  12. How do I change the order of the categories on reports?

    Click on the Church or Organization icon. You will see the list of categories on the top right. Click on any category then on the up or down arrow to move it to where you want it to be.

  13. What do I do if I forget my password?

    This depends on which version you have. If you have version 4.273 or later you should contact us and we will give you a temporary password so you can start Donarius® and pick a new password.

    If you have an older version, install your software again from your program CD or by running the file you downloaded. (It is a file called DONSETUP.EXE) If you downloaded an update then run that. (It is a file called DONUPDATE.EXE or DONUPGRADE.EXE) Install to the same folder where Donarius® is now. (No data is lost when you re-install.) Then the first time you use your software you can pick new passwords. If you do not want to use passwords then enter the word NONE for both passwords.

  14. How do I import from my online contribution provider?

    Set up Donarius® so it knows the company you are using. Click the Donors icon and choose Add/Edit Donors.... Click on the More Info ==> button and look near the bottom right. Put the name of the company as part of the pre-authorized deposits name then click OK. Then on the main window at the bottom left you will see a link to the company. You may need to make the donation categories in Donarius match what you have on the on the provider's website. You may also need the donor IDs for each person to match the Donarius donor numbers. To import from a contribution file, click on the link, select the contribution file, check that the date is correct, then click the Import button.
    Donarius is integrated with PayPal, Vanco, WeShare, Moonclerk, Givelify, Bambora, Tithe.ly and Txt2Give so that you can easily import in one step.
    Here are some screenshots.

  15. How do I uninstall Donarius® from my computer?

    If you don't need Donarius on your computer anymore there are two ways to uninstall it:
    1. Double-click on the Uninstall Donarius icon on your desktop or in All Programs.
    2. Delete the Donarius folder that is on your desktop, the one in All Programs and the one in your C: drive. No other files were changed when you installed Donarius.
 
Service and Support:
  1. What kind of support do you provide?

    Our software comes with a one year warranty. During that time you get free technical support. If you need help in using your software just call or email us. You also get free program changes during the warranty.

  2. Do I need to pay a yearly fee to use your software?

    There is no yearly fee to use any of our software. After your one year warranty is up, you can still call or email us, and we will answer any questions you may have. If you are having a problem, we will fix it. However, sometimes an upgrade will be necessary to fix the problem. Since we are constantly improving our software, you may want to upgrade anyway, to get some new features. (To find out what new features have been added to Donarius®, click here.) When you upgrade, you will get another year of warranty.

  3. How much do upgrades cost?

    Upgrade costs are based on the difference between the version # you have "paid up to" and the version # you are upgrading to. To determine the approximate cost to upgrade, check how many years you have been using the software since your original purchase or your last upgrade. You would pay the percentage shown in the chart below.

    How many years have you
    been using the software?    		 Approximate cost as
    a % of the full price
    <1 year Free Updates
    1 year 20 %
    1.5 years 30 %
    2 years 40 %
    2.5 or more years 50 %

    The "paid up to" version is calculated as follows:
    1. when you purchase your software, you have "paid up to" its version number
    2. if you report a problem, during the warranty period, that requires an update to fix, 0.05 is added to your "paid up to" version number, to compensate you for the inconvenience
    3. if you request new features during the warranty period, your "paid up to" version number will be increased by:
      0.01 x (# of months to do the change)
      to compensate you for any delay in doing the software change for you
    4. when you purchase an upgrade, you have "paid up to" the version number you were billed for


  4. How long have you been in business?

    Nuverb Systems was founded in 1993 doing custom programming for some clients in Toronto, Ontario. In 1998 we developed Donarius® and the first copy was purchased in June of 1998 by a church in Windsor, Ontario.

  5. Who uses Donarius®?

    Donarius® is used by over 2,300 churches and other charities in Canada and the USA. Here is a breakdown of customers by region and type:
      Canada  U.S.A.  International  Total 
    Churches 735 1258 22 2015
    Other Charities 166 189 6 361
    Total 901 1447 28 2376
    		As of:
      Nov 30/2018
    The number of donors in these churches and charities varies from a low of about 30 to a high of about 92,000.

  6. Why are your prices lower than your competitors?

    Our pricing is based on what most churches can afford. There are many small churches in Canada and the USA, with an attendance of less than 100. (The number of these varies from 40-50%, depending on the denomination.) For such a church, we offer a 25% discount. We know from personal experience that even many larger churches cannot afford an expensive piece of software. Some are still tracking donations on paper. We could charge more, but we want to make sure our prices are fair for most churches.

  7. How are you able to offer free software changes?

    Consider what often happens when you buy software. After using it a while, you may find something about it that you would like to change. But what can you do? You often can't return the software because you have already opened the package. And even if you can return it, you will have to look for another product that will do the job.

    We provide a solution to this dilemma by changing the software for you, free of charge. We know that if you suggest a change, there are several other people who would like the same new feature but simply did not think of asking for it. Your new feature, then becomes a part of the current version, available to all future customers. In the long run we both benefit. You get better software and we sell more of it.

      Some examples of customization...